• Free Shipping in India for orders above Rs 500/-
    1. What is the Shipping Charge?
      Most of products have Free Shipping. Products having Free Shipping are identified as such with the Free Shipping image in the product description. Free shipiing is only applicable for deliveries within India.
      For the items that have a shipping charge, it varies with the weight and type of product.
      The shipping charge of a product if any is displayed during the check out process.
    2. What is Octroi and who pays for it?
      Octroi is a tax collected by the Government for goods entering in the metros city limits. An Octroi charge has to be borne by the buyer. Such a charge will be collected on delivery by the courier person. Please note not all cities have such a charge.
    1. How long will it take for me to get delivery?
      Most orders are dispatched within 24 hours. Delivery time will vary based on your location. Most packages get delivered within 5-7 days.
    2. How do I track the exact delivery status?
      Once your order is shipped, you will get a mail informing you of the courier company bringing your package and the AWB no. The package can be tracked on the courier company's web site.
    3. During what hours of the day can I expect delivery?
      Deliveries are made during office hours 9am to 7pm.
    4. Will I be informed of the exact time of delivery?
      The couriers deliver during office hours and for more specific details you can contact the courier company directly.
    1. Please also note that each shipment of items in an order requires an adult's signature upon delivery.
    2. If there is any change in delivery address, after the order has been placed the shipment shall be retained at the shipper's branch office for you to collect. You can ask for a shipper's branch location nearest to you for picking-up the shipment.
    3. What happens if I am not at my delivery address at the time of delivery?
      The courier will leave you a delivery card for you to contact them in order to re-arrange delivery.
    4. Do I have to sign for the parcel personally, or can someone else sign for it?
      People in your household can sign for the parcel but they will be asked for some proof of identification.
    1. You can buy several items on Kerala Book Store in a single order. A particular item that is out of stock or not available at all may not be shipped to you along with other items that are available off the shelf. In such cases there will be "Partial Shipment" of your order. This means that you will receive only a part of your whole order. In such cases, you will not be charged extra shipping charges for each subsequent shipment of items.
    1. Any out-of-stock items in your order will automatically shipped separately.
  • WARRANTIES & GUARANTEES of books sold on KeralaBookStore.com
    1. Branded products sold on this site are covered by Manufacturer's warranty.
    2. Some products carry a seller's warranty.
    3. Warranty period and type offered for the various products are mentioned in their respective product description page.
    4. This site is provided by Kerala Book Store on an "as is" basis. Kerala Book Store. makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, Kerala Book Store disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Kerala Book Store will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
    5. All information contained on this web site, including information relating to products, ingredients and treatments, is for informational purposes only. It is often presented in summary or aggregate form. While Kerala Book Store uses reasonable efforts to include accurate and up to date information in the Site, Kerala Book Store makes no warranties or representations as to its accuracy. Information on this web site may also contain typographical errors. Kerala Book Store assumes no liability or responsibility for any errors or omissions in the content of the Site. You should carefully read all information provided by the manufacturers of the products on or in the product packaging and labels before using any product purchased on our web site.
    1. What if an item received is defective?
      Kindly give us a call and speak to our customer care representative and obtain an RMA number. (Return Merchandise Authorization)
      Return the defective item to us within 7 days of receipt and we will gladly replace it.
      Please put the RMA number on your package.
      Only packages having an RMA number are accepted.
    2. Can I return the book if I am not happy with it?
      No, because books are for reading, before buying you can read the reviews about the book by other readers and make a decision to buy or not to buy the book.
    1. How do I get a refund?
      If you paid by credit card we will put a credit back on to your account. Or we can credit the amount to your Kerala Book Store Account which you can use for later purchase. We will issue you a cheque or do a bank transfer if you give us the required informations for doing the same.